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REFUND POLICY

A legal disclaimer

At DayBreak Diner, we strive to ensure that our customers are satisfied with every meal and service we provide. However, we understand that issues may arise. This Refund Policy outlines the conditions under which we provide refunds or exchanges for orders made at our diner or through our website.

1. Refund Eligibility

We offer refunds or exchanges under the following circumstances:

  • Incorrect Orders: If the order you received is incorrect or incomplete, please notify us immediately, and we will rectify the situation.

  • Damaged or Spoiled Food: If you receive food that is damaged, spoiled, or otherwise not up to our standards, please contact us within 24 hours of receiving your order.

  • Cancellations: Orders can be canceled for a full refund if canceled before the order has been prepared or processed. Once the order is in progress or ready, refunds will no longer be available.

2. Non-Refundable Situations

The following situations are not eligible for refunds:

  • Customer Preference: We do not offer refunds for food that was ordered correctly but does not meet individual taste preferences.

  • Late Pick-Up: Orders that are not picked up within the designated time window may not be eligible for refunds.

  • Third-Party Delivery: If you ordered through a third-party delivery service, please refer to the refund and cancellation policy of that service. DayBreak Diner is not responsible for any issues arising from third-party delivery.

3. How to Request a Refund or Exchange

To request a refund or exchange, please contact us by phone or email within 24 hours of receiving your order. Include the following information:

  • Your name and contact information

  • A copy of your receipt or order confirmation

  • A description of the issue with your order

  • Photos, if applicable, to support your claim (e.g., incorrect or damaged items)

4. Refund Process

Once we receive and review your request:

  • Approved Refunds: Refunds will be processed through the original payment method within 5-7 business days. You will receive a confirmation once the refund has been issued.

  • Exchanges: If an exchange is approved, we will provide a replacement of the incorrect or damaged item(s) as quickly as possible.

5. Contact Information

If you have any questions or would like to request a refund or exchange, please reach out to us:

  • DayBreak Diner

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